Job Description

Are you ready to start a new career with a LEADER in the industry and WORLD CLASS team!

What we offer:

Competitive hourly pay
Annual Pay Increases
PTO Available as of DAY ONE
Opportunities to grow with company
401(k) plan with company match
Employee Pension plan (at no cost to employees)
Full Medical, Health & Wellness Benefits start on FIRST DAY

Position Summary

The Customer Service Representative/Dispatch position is responsible for providing world class customer service, placing new phone orders, and changing existing orders for ready-mix customers.

Requirements

Answers the phones and places new orders
Call customers as needed for dispatchers
Responsible for total customer satisfaction
Speak to our customers in a positive and friendly manner
Answer customer’s questions on concrete products
Learn to type tickets to Ensure timely delivery
Learn to monitor jobs: determine if delivery rates are correct; if jobs can be started earlier, or where there are delays on PM jobs
Inform shop of trucks with mechanical problems
Inform maintenance of plant problems
Assist Drivers in finding job sites
Get assistance to Drivers in emergencies
Inform Customer Representatives of problems on jobs that need their expertise and/or assistance
Wash out Drivers as early as possible
Learn to take orders for current day and/or future delivery as needed
Learn to make moves or changes in orders for customers
Other duties as required

Minimum Education and Experience

High school degree or equivalent required,
Experience in the ready mix concrete industry and a strong understanding of concrete, ad mixtures, and aggregate is preferred
Experience using COMMAND data dispatch system is a plus

Knowledge, Skills, and Abilities

Strong computer, phone, and customer service skills
Excellent communication and organizational skills
Ability to multi-task in a fast-paced environment
Willing to work various hours including overtime
Ability to maintain composure in all situations and not become defensive or irritated
Knowledge of DFW and surrounding geographic area

Job Tags

Hourly pay,

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