Required Skills & Experience
1+ years of experience in operations and customer service
Being an effective multitasker with strong time management skills
Tech savviness – you'll be using a company provided smartphone throughout your day to manage tasks
Ability to work in a customer-centric environment
Excellent verbal and written communication skills
Operating as a team player in a fast-paced environment
Flexibility to workdays, evenings, weekends and/or holidays
Willingness to work outdoors (weather and other conditions vary)
Ability to carry tools and marketing materials (up to 50 lbs.)
Valid driver’s license and an acceptable driving record (per company standards)
At least 18 years old
Job Description
Insight Global is seeking an Operations Specialist to join its rental car client in Charlotte, North Carolina that will work closely with teams from each frontline department to ensure the best products and experiences for our customers. As an Operations Specialist, you will be responsible for cleaning cars to meet standards, ensuring all quality checks are being done through various apps and checklists, taking quality photos of vehicles for display on our website, and inventory scanning. You will primarily be stationed outdoors in one of our market locations while you perform your daily tasks.
What You’ll Do:
Clean and detail a high volume of cars inside and out to meet company standards
Assess vehicle quality and damage by using our technology
Communicate with other team members using a smart device
Complete readiness and return checklists accurately and quickly
Complete infleet inspections and the vehicle optioning process
Use our technology to take consistent high-quality images for our website
Conduct accurate, daily complete inventory scans, and assist with reconciliation process
Work on various special projects - managing their moving parts, timelines, and stakeholders - as dictated by unique business needs in an emerging market.
Properly manage vehicle inventory, including organizing a parking lot and correctly labeling cars
Address issues with vehicles to return them to customers as quickly as possible.
Maintain all Flexcar facilities and property to company standards
Assist the order delivery team to deliver customer cars for orders, as needed
Complete other assigned tasks from team leads and managers as directed
What You’ll Love About this Role:
Being a core member of the Operations Team – our customer safety depends on you!
Being part of an automotive company that recognizes talent – where you can make a difference.
We are growing quickly – which means your career can grow quickly with us too!
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