Job Description

Insight Global is seeking an Operations Specialist to join its rental car client in Lilburn, GA that will work closely with teams from each frontline department to ensure the best products and experiences for our customers. As an Operations Specialist, you will be responsible for cleaning cars to meet standards, ensuring all quality checks are being done through various apps and checklists, taking quality photos of vehicles for display on our website, and inventory scanning. You will primarily be stationed outdoors in one of our market locations while you perform your daily tasks.

What You’ll Do:

• Clean and detail a high volume of cars inside and out to meet company standards
• Assess vehicle quality and damage by using our technology
• Communicate with other team members using a smart device
• Complete readiness and return checklists accurately and quickly
• Complete in fleet inspections and the vehicle optioning process
• Use our technology to take consistent high-quality images for our website
• Conduct accurate, daily complete inventory scans, and assist with reconciliation process
• Work on various special projects - managing their moving parts, timelines, and stakeholders - as dictated by unique business needs in an emerging market.
• Properly manage vehicle inventory, including organizing a parking lot and correctly labeling cars
• Address issues with vehicles to return them to customers as quickly as possible.
• Maintain all facilities and property to company standards
• Assist the order delivery team to deliver customer cars for orders, as needed
• Complete other assigned tasks from team leads and managers as directed

What You’ll Love About this Role:

• Being a core member of the Operations Team – our customer safety depends on you!
• Being part of an automotive company that recognizes talent – where you can make a difference.
• We are growing quickly – which means your career can grow quickly with us too!

REQUIRED SKILLS AND EXPERIENCE

• 1+ years of experience in operations and customer service
• Being an effective multitasker with strong time management skills
• Tech savviness – you'll be using a company provided smartphone throughout your day to manage tasks
• Ability to work in a customer-centric environment
• Excellent verbal and written communication skills
• Operating as a team player in a fast-paced environment
• Flexibility to workdays, evenings, weekends and/or holidays
• Willingness to work outdoors (weather and other conditions vary)
• Ability to carry tools and marketing materials (up to 50 lbs.)
• Valid driver’s license and an acceptable driving record (per company standards)
• At least 18 years old

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