Job Description

Position: Medical Customer Service/ Call Center Rep

Location: Irving, TX

Duration: 4-6 months+ temp-to-hire!!!

Pay rate $18/hr on W2

Note:

• Onsite role .
• Work Schedule: (M-F 10:30am-7pm)
• Training Schedule: (M-F 9am 6pm)
• WPM is mandatory

JOB DESCRIPTION:

• 1–3 years of experience in a customer service or call center environment preferred.
• Strong telephone communication skills and a customer-first mindset.
• Minimum typing speed of 35 WPM.
• Familiarity with HIPAA regulations and compliance standards.
• Answer incoming calls and provide clear, accurate information to patients and healthcare providers.
• Initiate outbound calls to patients to gather necessary information for prescription coordination.
• Schedule and confirm medication deliveries with precision and attention to detail.
• Maintain accurate and complete patient records in compliance with HIPAA and other applicable regulations.
• Demonstrate initiative and a proactive approach to daily tasks and problem-solving.
• Collaborate effectively with internal teams to ensure seamless service delivery.
• Perform other duties as assigned to support departmental goals.
• Follow all HIPAA and applicable government regulations.

Thanks!

GURJANT "GARY" SINGH | LEAD RECRUITER

Office 925-297-5994

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