Job Description

General Manager

New York City

Property Management company based in Manhattan is looking for a highly skilled, experienced, hands-on, and detail-oriented General Manager for its flagship location; a luxurious, high-traffic and fully occupied residential property of 1185 + units.

The successful candidate must have a successful record of managing and directing all daily and long-term activities, and projects for resident services, operations and maintenance, asset planning and budgeting at a large, high traffic residential property. Responsibilities also include developing and executing a business plan, budget management, capital planning and oversight of the daily management of large teams and operational activities. This role may include the option to live onsite in a one-bedroom apartment, which will be factored into total compensation package valued between $125,000 and $200,000 annually.

Core Responsibilities

Budgeting & Reporting

1. Contribute in and oversee the preparation of annual budget and asset management plan.
2. Oversee monthly financial reports, variance reports, and CAM reconciliations, or prepare as needed.
3. Ensure approved budget is consistently met with primary focus and direct responsibility for cash flow forecasts, re-forecasts and funding requests.
4. Responsible for reviewing, auditing and approving all reports prior to delivering to senior management.
5. Responsible for controlling the procurement, contracting, and expenditure processes per company policy.
6. Collaborate with accounting team to ensure all policies and procedures are properly and timely executed and followed.
7. Responsible for reviewing real estate tax assessments and engaging tax consultants when necessary.

Daily Operations

1. Implement and execute the approved strategic management plan for the asset(s).
2. Own primary responsibility for successful execution of all day-to-day operations to assure 100% compliance with established policies and procedures.
3. Provide direction, coaching
4. In close partnership with the Resident Manager, oversee all construction projects and delegate components of the projects, where possible, to ensure accurate, timely and within budget completion
5. Ensure all resident matters, including work orders, general requests, and complaints are resolved timely.

Risk Management

1. Conduct bi-weekly site inspections and walk-throughs.
2. Ensure a property inspection program is in place and implemented.
3. Ensure regulatory compliance and effective management of risk and liability
4. Oversee and approve the creation and maintenance of all site specific documentation and initiatives including, but not limited to, site operations manuals and emergency procedures manuals.
5. Ensure corrective actions are taken quickly and efficiently for any violations requiring repairs to building systems
6. Fluent in rent laws and experienced managing rent stabilization, market and affordable housing.
7. Experienced in all legal processes to successfully manage, but not limited to A-Z, L&T, holdovers.

Resident Management

1. Establish and maintain positive relationships with residents
2. Maintain site specific lifestyle programs that align to occupancy strategy and always seek opportunities for improvement.
3. Oversee and approve the creation and maintenance of all resident related documentation and initiatives including, but not limited to, resident handbooks, resident anniversary programs, retention programs, surveys and feedback forms, training meetings.
4. Process and manage accruals, evictions, timely rent payments, account audits to ensure all resident accounts and receivables are current.
5. Resident billing
6. Lead renewal process and ensure renewal policies, procedures and tactics are followed leading to exceptional renewal rates and meeting renewal goals.

Team Management

1. Hire, train, and supervise management staff.
2. Responsible for performance management, salary reviews, goal setting.
3. Organize, monitor and assess the performance of supervised staff.
4. Assure that staffing aligns to agreed qualifications
5. Ensure proper staffing levels within budget.
6. Lead by example, coach and drive team performance and reaching leasing, renewal and account receivables goals.

Vendor Management

1. Participate in negotiation of service contracts to achieve highest levels of performance at competitive pricing in compliance with the company’s policies and procedures. Ensure team is overseeing vendors and accountability measures are in place.
2. Manage external vendors, contractors and consultants as required by the company. Follow agreed processes and procedures to procure contract services, follow all on-boarding requirements and maintain contracts.
3. Maintain excellent vendor relationships.

Licenses, Permits, Documentation

1. Maintain documentation of as-builts, operating manuals, maintenance, standard operating and emergency procedures.
2. Identify gaps and develop documentation in accordance with requirements.
3. Assure that all required licenses, permits and certificates are maintained, available and current for the property, equipment and personnel.

Position Requirements

• 5 years+ of managing luxury residential real estate assets, multifamily in Manhattan. Condo/Co-op experience does not apply.
• Strong understanding of property, building management and real estate concepts
• Large projects oversight experience required.
• Financial Acumen is a must
• Accounting experience is a plus
• Advanced, hands-on MS Office skills (emphasis on Word/Excel)
• Strong multi-tasking skills
• Exceptional customer service and communication skills
• Strong organizational skills
• Ability to remain calm and thrive under pressure in a fast-paced environment.
• Time management skills
• People management skills / Leadership
• Property management software experience, Yardi, BuildingLink, Salesforce is a must.
• Integrity, honesty, always operates at the highest levels of moral standards.

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