Job Title: Customer Support Representative / Account Representative - Sr
Location: Columbus, OH
Pay Rate: $19.16/hour (W2)
Work Schedule Overview:
Remote Start: Begin your journey with remote training and onboarding for the first 4–5 weeks.
In-Office Transition: After training, this role will require working onsite 5 days per week to build team synergy and provide hands-on support.
Hybrid Option: Enjoy a flexible hybrid schedule (3 days in-office, 2 days remote) after 6 months of successful service.
Job Summary:
We are seeking highly motivated and service-driven Client Support Service Professionals to join our client. As a Customer Support Representative, you will be the first point of contact for clients, delivering accurate information and high-quality support related to financial services and account management.
Key Responsibilities:
Handle incoming phone calls and provide support for a range of client service inquiries.
Assist clients with Cash Management products, online and mobile account access, and general financial inquiries.
Deliver world-class service in a high-volume, fast-paced, and team-oriented environment.
Meet or exceed key performance metrics such as customer satisfaction, accuracy, and call resolution.
Adapt quickly to new procedures, tools, and workflows.
Collaborate closely with teammates and management to ensure client satisfaction.
Preferred Qualifications:
Previous customer service or call center experience, ideally in financial services.
Strong communication and problem-solving skills.
Comfortable navigating multiple systems and digital tools.
Proven ability to thrive in a team environment and handle a fast-paced workload.
Commitment to delivering an exceptional client experience.
Benefits Info
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
...The Assistant General Manager (AGM) is responsible for leading operations teams in a single Fulfillment Center location. Reporting to the Building Director/GM, this position directly manages a team of Operations managers, focused on efficiency of day-to-day operations,...
Were looking for a Merchandise Sample Admin to join a fast-paced team in the apparel industry. This is a full-time, onsite role for approximately 3 months with a pay rate of $19.72/hour . About the Role: This position is responsible for managing all incoming...
...Oakland, CA 94607 Ossian E. Carr Branch: 8530 International Blvd, Oakland, CA 94621 Job Summary: The Education Director for Teens is responsible for overseeing and delivering high-impact teen programs at a designated BGCO Clubhouse. This individual will plan,...
...Network Administrator Location: Jacksonville FL ( Cisco Routing, Switching & Wi-Fi Focus) (2)~ Skilled Network Administrator with a primary focus on routing and switching, responsible for the installation, configuration, and ongoing maintenance of enterprise network...
Security Service Specialist Exciting opportunity to join a growing security team with the largest privately owned security integrator in the world. RESPONSIBILITIES: Service, programs, test, repairs, and install a variety of systems and equipment which may...