Job Description

Job Title: Last Mile Operations Specialist - Bilingual

Location: Newark (Perth Amboy), NJ or Atlanta, GA

Job Type: Full-Time Onsite

PLEASE NOTE: Candidate with bilingual proficiency in Chinese and English strongly preferred.

JD Logistics, the logistics arm of JD.com, has announced plans to double its overseas warehouse space by the end of 2025!

JD.COM is a company headquartered in . With revenues more than US152.8 billion in 2023, JD.com is China’s largest retailer by revenue, and ranks #47 on .

Responsibilities:

• Analyze last-mile delivery data to identify trends, inefficiencies, and areas for improvement.
• Monitor delivery errors, delays, and failures, investigating root causes and recommending corrective actions.
• Create and maintain dashboards, reports, and performance metrics to track key delivery KPIs.
• Work closely with logistics, warehouse, and operations teams to improve last-mile delivery efficiency.
• Utilize data-driven insights to optimize delivery routes, reduce costs, and enhance the customer experience.
• Collaborate with third-party logistics providers and internal teams to address delivery issues and implement solutions.
• Identify anomalies in delivery operations and develop strategies to mitigate risks and disruptions.
• Support automation and process optimization initiatives by leveraging advanced analytics and machine learning techniques.
• Develop and maintain reporting tools and ad-hoc analyses to support decision-making.
• Engage business stakeholders to convert complex business problems into actionable data insights.
• Work closely with cross-functional teams including Business Intelligence, Engineering, and Program Management to improve delivery operations.
• Partner with Business Intelligence Engineers (BIEs) to scale automated solutions and collect stakeholder feedback for continuous improvement.
• Research and implement new data analysis techniques and visualization tools to enhance reporting capabilities.

Qualifications:

• Bachelor's degree in Business Administration, Supply Chain, Logistics, or related field.
• Minimum of 3 years of experience in logistics/SC operations or last-mile/parcel delivery data analysis.
• Strong analytical and problem-solving skills with a keen eye for identifying trends and anomalies.
• Experience defining requirements and using data and metrics to drive business insights and process improvements.
• Ability to work in a fast-paced environment with multiple priorities and tight deadlines.
• Familiarity with machine learning techniques and predictive analytics is a plus.
• Proficiency in Python or R for automation and advanced data analysis is a plus.
• Experience working with AWS tools such as S3, Redshift, or Lambda is a plus.
• Knowledge of last-mile logistics, courier networks, and e-commerce fulfillment is preferred.
• Bilingual proficiency in Chinese Mandarin and English is a plus.

What We Offer:

• Competitive Compensation (base + bonus).
• 100% paid medical, dental, and vision coverage for employees.
• 401(k) matching plan.
• Life insurance and disability benefits.
• PTO/Vacation plan.

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